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Holy Cross Energy Cooperative

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7th Annual Rocky Mountain

Utility Efficiency Exchange

Presented October 9-11, 2013

at Aspen Meadows Resort, Aspen, CO.


Final Agenda - Click on highlighted link to view/download presentation slides or poster image

Wednesday, October 9, 2013

7:00am - 8:30am

Breakfast Buffet in Meadows Restaurant

8:30am - 10:00am

Roundtable Discussion
Session Co-Chairs: Steve Casey, Holy Cross Energy, and Gene Mantei, Black Hills Energy
Brief introduction from a representative from each utility and government agency present on the one topic they would most like to discuss during the roundtable and the 1 item that they would most like to learn or share during this event.

Facilitated discussion of top 3 topics determined and ranked in advance through surveys of registrants 

10:00am - 10:15am

Refreshment break

10:15am - 11:30am

Roundtable Discussion (continued)
Facilitated discussion that includes what are anticipated to be greatest customer program challenges in 2014 and other topics identified most in earlier discussions or “written in” during the survey. 

11:30am - 1:00pm

Lunch Buffet in Meadows Restaurant

Buffet lunch with opportunity to network


1:00pm - 1:15pm

Welcoming Remarks
Jeff Rice, Aspen Utilities


1:15pm - 1:45pm

Opening Keynote
Powering the Energy Frontier
Mark A. Gabriel, Administrator, Western Area Power Administration
Mark Gabriel was selected to be the Administrator of Western Area PowerMark Gabriel Administration in April 2013. He is responsible for managing the non-profit federal agency, which delivers power from 57 power plants operated by the Bureau of Reclamation, the U.S. Army Corps of Engineers and the International and Water Commission to the western region of the United States. Gabriel has more than two decades of leadership experience in the electric sector and was most recently the Chief Executive Officer and President of Power Pundits LLC in Conifer, Colo., a management consulting firm specializing in the energy industry.  Previously, Gabriel was the Senior Vice President for Black and Veatch Management Consulting, developing industry solutions in the areas of electricity, water, oil and gas and cyber security. He is a well-known speaker and writer and his book, Visions for a Sustainable Energy Future, won the 2009 Indie Excellence Book Award for Environmental Writing.

General Session: Motivating Consumers to Take Action
Session Co-Chairs: Jeff Rice, Aspen Utilities and Jackie Ducharme, Xcel Energy

1:45pm - 2:15pm

Do 5 Things: Engaging Customers in Energy Efficiency Behavior Change
Suzanne Shelton, The Shelton Group
Discover early results from a
new program to address the issues of apathy and anger utility customers are feeling about energy efficiency programs. The program uses principles of behavioral science, speaking to customers according to their drivers, recommending individualized, prescriptive actions based on their situation.

2:15pm - 2:45pm

Efficiently Marketing Efficiency Programs
Bruce Barlow and Gina Ricci, National Rural Electric Cooperative Association
Gain insight into
findings of a study identifying consumer segments based upon their likelihood of participating in various energy efficiency and/or renewable energy programs. Explore how to effectively apply these insights to utilities' efforts to promote energy efficiency and renewable energy programs

2:45pm - 3:00pm

Refreshment break

3:00pm - 3:30pm

Supercharging Utility & Energy Report Programs with Community Outreach
Nicholas Corsetti, National Grid; Toni Bouchard, SmartPower and Asher Burns-Burg, OPower 
Learn how a utility is partnering with allies to bring together towns, businesses, and community organizations to focus on reducing residential energy use through behavior change activities.   This unique offering ties together utility energy efficiency programs, Home Energy Reports, and grass roots outreach.

3:30pm- 4:00pm

Harnessing Social Science to Increase Impact: Community-based Social Marketing for Utilities
Elizabeth Babcock, City and County of Denver
Explore best practices in community based social marketing to drive customer behavior change.  The presentation will cover both energy efficiency and renewables, and will present case studies from Denver and the Front Range region.


4:00pm- 4:30pm

Look at the Numbers: Home Efficiency, High Standards and Results
John Phelan and Kim DeVoe, Fort Collins Utilities
Learn the measured energy savings and customer satisfaction results after completing over 750 home efficiency projects in the Fort Collins Home Efficiency Program that has led the way for rigorous installation standards, contractor training and quality assurance.


4:30pm- 5:00pm

Energy Smart Colorado Results, Partnerships, Post-Grant Plan
Yuri Kostick, Eagle County; Bart Lameel, Gunnison County; and Mona Newton, Community Office for Resource Efficiency
Overview of program background, components, results (# of homes reached, modeled savings and actual savings from program), utility partnerships, and benefits of partnership.  Discussion will include post-grant plans for continuing program.


5:00pm- 5:30pm

Using Data Analytics to Accelerate Energy Efficiency
Jordana Cammarata, Former California Public Utility Commission

Candid insight into the promise and challenges of embracing analytics as the next frontier in driving commercial energy efficiency savings. Several leading companies are bringing together Big Data analytics, building science and software development to create new platforms for driving mass-scale energy efficiency. Compared to traditional approaches, such new platforms are already transforming commercial efficiency programs, providing 20%-25% savings across buildings at a 75%+ cost and time advantage over their predecessors. However, while the breakthroughs in technology and customer delivery are numerous, the new approaches are not yet widely understood.


5:30pm - 7:00pm

Networking Reception with Poster Session
Hosted bar and hors d'oeurves among the sponsor displays and posters. Special visit from Aspen Center for Environmental Studies staff and rescued animals. Poster sessions topics will include:

Poster Session Co-Chairs: Christmas Ramirez, Xcel Energy, and Susie Strife, Boulder County

Consumer Perceptions of Government Energy Subsidies and Utility Energy Use, Christopher Craig, CLEAResult. Learn results of a phone survey completed by 2058 utility customers. The survey gauged the effectiveness of various message strategies on respondent’s purchasing of CFL bulbs and increasing respondent awareness about utility programs. Gender, party affiliation, and message framing significantly impacted customer perceptions.

PVREA Headquarters Converts to Geothermal Heat Pumps, Gary Myers, Poudre Valley Electric Association Learn how a utility accomplished a comprehensive energy upgrade to its main office, going from air source to geothermal heat pumps and more.

Taking TRMs to the Cloud: More Effective and Transparent Measure Data Management, Tyler Hammer, Nexant. Discover a new technology approach to access and manage online a comprehensive set or library of energy efficiency measures and documentation.  This approach helps more effectively manage and maintain prescriptive measure values in an efficient and transparent manner.  

Legislative Policy Promoting Renewable Thermal Energy, Paul Bony, ClimateMaster and Joel Poppert representing the Solar Thermal Alliance of Colorado.  Learn how several states have passed new legislation promoting the accelerated adoption of renewable thermal energy, and get updated on Colorado efforts in this regard.  Discover the drivers behind this new legislative focus, review new legislation incorporating renewable thermal energy into Renewable Portfolio Standards and Demand Side Management mandates.  Discover the opportunities these new legislative efforts can offer utilities!

Walking the Home Performance Talk, Tiger Adolf, Building Performance Institute, with Ed Thomas,  Hear the story of their own energy retrofit, intended to demonstrate best practices, gather data and set an example for the neighborhood. Learn Open House tips and how to use a "Comfort Club" to drive competitive neighbors to participate.  

New Model for Delivering Home Energy Retro-fits, Deacon Taylor, Sangfroid.   Gain insight into how a new process for complete home energy retro-fits in the Colorado market is delivering real results for clients and utility programs.  

Community-Owned Solar Success Stories, Bart Rupert, Clean Energy Collective. Highlight of the advantages of community-owned solar as a valuable program for utilities and their ratepayers, profiling the first program in the nation which was established by Holy Cross Energy and Clean Energy Collective. Additional programs include: San Miguel Power Association, Poudre Valley REA, Colorado Springs Utilities and Xcel Energy.

Aligning Community Energy Planning With Utility DSM Programs, Susan Blythe, Brendle Group.  This new program provides an energy efficiency planning framework to pilot communities that includes community-specific energy strategies aligned with Xcel Energy’s DSM offerings. Expected program outcomes include: increased efficiency across participating communities, increased DSM program uptake, a favorable total resource cost value, and enhanced utility-community relations toward common energy goals.

Campus Roadmap of Smart Efficiency Measures, Stephen Walker, Carbon Neutral Group. The initiative will focus on the growing demand for addressing key challenges at the core of the climate change issue: e.g., developing and expanding energy efficiency capacity at a campus level, instituting an effective and efficient multilateral energy efficient and recommissioning investment and innovation program tailored to individual colleges and universities in the state of Colorado; in order to achieve a goal of 25% reduction in water, electrical and natural gas consumption in a six year timeframe.

Xcel Energy Commercial Refrigeration Program -- Development, Launch, Early Results, Michelle Beaudoin, Xcel Energy and Marisa Ceppi, Franklin Energy.  This program is designed to help customers address energy conservation opportunities in facilities with refrigeration intensive energy use profiles, where refrigeration systems make up over 50% of the facilities energy use (grocery, convenience, liquor and restaurants).  Franklin Energy will discuss the program delivery model, launch activities and early program results.    

A Million Solar Roofs for the State of Colorado; Colorado Solar Energy Industries Association's plan to achieve this market making goal, Piper Foster, Amatis. In February 2013, COSEIA announced the ambitious goal to install One Million Solar Roofs by 2030.The goal is to provide about 3 Gigawatts of solar energy in Colorado by 2030 through a combination of photovoltaic electric systems and solar thermal heating and cooling systems. They want to encourage and enable solar energy of all kinds and all sizes—from small arrays on homes to large utility-scale projects, and from community solar gardens to industrial rooftop projects.   

Thursday, October 10, 2013

7:00 - 8:00am

Breakfast Buffet in Meadows Restaurant

Two concurrent Session Tracks will be presented Thursday morning

8:00am - 12 noon

Focus on Residential
Session Co-Chairs:
Ron Horstman, Western Area Power Administration, and Keith Emerson, Tri-State Generation & Transmission Association  

Focus on Commercial
Session Co-Chairs:
Adam Perry, Platte River Power Authority, and Matt Daunis, Black Hills Energy

8:00 - 8:30am

Residential Retrofit Programs - What Works and What Doesn't?
Mark Berman, Davis Energy Group
Learn results of field research on various outreach approaches to homeowners, including lessons learned on motivating homeowners to complete  energy upgrades.

Advanced Roof Top Unit Controllers
Adam Perry, Platte River Power Authority; Kelley Gonzales, Fort Collins Utilities; and Justin Sipe, Transformer Wave Technologies
Learn how utilities and manufacturer teamed to introduce a new technology to retrofit existing roof top units and improve performance by over 40%!  Discover how the advanced RTU controllers save energy and how the utilities plan to develop new incentives.

8:30 - 9:00am

Why HPXML is Your New BFF
Cynthia Adams, Local Energy Alliance Program; Robin LeBaron, National Home Performance Council; and David Wolpa, EnergySavvy
HPXML is a scary-sounding acronym, but it is going to be your new best friend.   Hear how NYSERDA, LEAP, Arizona Public Service Company and others are now using HPXM to collect and transfer data between contractors and programs. Cutting through the technical jargon, you’ll learn what you need to ensure your program enjoys free-flowing data and best-of-breed software tools.

Encouraging Energy Efficiency Program Participation in the Latino Business Community
Gene Mantei, Black Hills Energy, with Danielle Marquis, SmartWatt Energy
Learn how Black Hills Energy's Small & Medium-Sized Business Program in Colorado gained the support of the Latino business community.  We’ll discuss the partnership that was forged with the Latino Chamber of Commerce, and the integrated marketing plan developed around that partnership.

9:00 - 9:30am

Online HVAC & Building Performance Training Supports Utility Programs So Well
Chris Compton,
Discover how online technician training changes the game for engaging with the HVAC and Building Performance technical workforce. Learn performance stats and workforce impact of California and Colorado programs.

Program Delivery Practices with Project Tracking Impacts and Trends
Jackie Ducharme, Xcel Energy, with Brian Tholl, Franklin Energy
Learn success factors from the Xcel Energy Small Business Lighting Program that leverages trade partners, trade partner management, and energy advisor assessments.  Discover the benefits and practice of project tracking intelligence to provide utility programs with insight into how specific measures are performing for the program so that both successes and barriers can be determined proactively

10:00 - 10:30am

Refreshment Break

9:30 - 10:00am

Gunnison County Electric Association’s Energy Audit Evolution- Changing with the Times
Vicki Spencer with Alantha Garrison, Gunnison Country Electric Association
Learn strategies for developing a successful energy audit program based on real-life cooperative utility experiences.

Data Center Energy Efficiency Is a Priority…Energy Conservation and the Electronically Communicated Fans
Adam Perry, Platte River Power Authority, with Ed Hegwood, Rocky Mountain Education Center
Learn why datacenters are good candidates for efficiency investments by utilities to reduce peak loads.  The energy consumed by fans, pumps and other cooling components already accounts for some 35-45% of the total energy consumption in the data center.

10:30 - 11:00am

Stacking the Deck Creates A Good Shuffle
Christmas Ramirez, Xcel Energy with Larry Zarker, Building Performance Institute
When Xcel Energy revised their Insulation Rebate program with new certification and program requirements, the process was not all easy.  Learn why utilities are interested in professional certification and hear about some of the roadblocks to making it happen.  Learn how third-party certifications pave the way for developing a whole-industry workforce, and get an update on the Home Energy Professional certifications developed by BPI with support from DOE, based on NREL’s job task analysis.

Energy Performance Contracts; a Viable Method to Upgrade Municipal Facilities
Mike Frailey, Longmont Power and Communications
Discover how Energy Performance Contracting is a good option for updating existing municipal facilities without adverse budget impacts. Learn how a municipal electric utility undertook a large scale energy upgrade in a municipal building.

11:00 - 11:30am

Opportunities and Challenges of Multifamily Retrofits for Utility DSM Programs
Luke Ilderton, Energy Outreach Colorado
Results from evaluation conducted on predicted versus actual energy savings, lessons learned, and the status of efficiency measures installed on ten multi-family buildings of various size, age, and location that received funding through Colorado’s low income DSM programs. This presentation will cover the EM&V of the efficiency measures, actual energy savings data, how Energy Outreach Colorado administers the low income DSM programs, and the best retrofit opportunities for low income multifamily DSM participants.

Program Snapshots
Jeff Rice, Aspen Utilities; Michelle Beaudoin, Xcel Energy; Marisa Ceppi, Franklin Energy; Bart Rupert, Clean Energy Collective
Hear lessons learned from utility-sponsored program implementation of community solar, refrigeration and lighting applications in commercial facilities and residential communities. 

11:30am - 12 noon

Making the Colorado Professional Network Work for Retrofits in Utility Territories
Peter Rusin, Colorado Energy Office  

Hear how stakeholders are working together to build professional infrastructure for making retrofitting easier for an existing home owner or home buyer.  With a network of real estate tools, extending mortgage and loan products throughout the State, and building knowledgeable professionals from building analysts to appraisers, the market is primed for action.

Bringing Renewable Energy into the Mainstream
Rod Nikula, Wright-Hennepin Cooperative Electric
Learn how a Minnesota electric cooperative uses solar and battery storage to bring renewable energy into the mainstream without shifting cost to other members.

12 noon - 1:00pm

Lunch Buffet in Meadows restaurant

1:00pm - 1:30pm

Midpoint Keynote
Envisioning Statewide Energy Efficiency
Jeff Ackermann, Director, Colorado Energy Office

Jeff Ackermann became the Director of the Colorado Energy Office in April 2013.  Before that, he led the research efforts at the Colorado Public Utilities Commission, focusing on issues ranging from electric system planning to the effective use of energy efficiency and renewable energy.  Prior to the working for the PUC, Ackermann was manager of the state’s low-income DSM programs at the state’s energy office. He provided leadership in this area twice in his career, from 2004-2007 and 1984-1995, at which time he played an integral role in negotiating a state-utility partnership that has been serving low-income households since 1993.

General Session: Program Integration  
Session Co-Chairs: Gretchen Stanford, Loveland Water and Power and Mike Frailey, Longmont Power and Communications

1:30pm - 2:00pm

Who’s Participating and Not Participating in My Programs Anyways?
John Phelan, Fort Collins Utilities with Tim Hillman, ICF International
Explore Fort Collins Utilities’ recent efforts to better understand the demographic composition of its customers, which segments are taking advantage of efficiency programs, which segments provide the greatest opportunity for short-term program expansion and which segments will require new engagement strategies to achieve long-term program goals.

2:00pm - 2:30pm

Swimming Upstream: How to Navigate Successful Distributor Programs
Julie Humes, Lennox Industries with Philip Mosenthal, Optimal Energy
Learn about targeting upstream supply channels with descriptions of recent successes, lessons learned, markets best positioned for upstream efforts, and implementation strategies.  Discover the success factors, pitfalls, and interworkings of manufacturing, distribution, sales and installation of high efficiency products, and what that can mean for utility programs.  

2:30pm - 3:00pm

Taking the Reins of DSM Business Process Management
Joel Riciputi, Nexant
Discover how utilities are leveraging new systems and analytics to transform how they manage DSM business processes from back office to market engagement to drive energy savings, reduce cost and improve customer satisfaction.  

3:00pm - 3:15pm

Refreshment Break

3:15pm - 4:00pm

Energy Finance Program Strategies
Susie Strife, Boulder County, moderated with Peter Rusin, Colorado Energy Office; John Phelan, Fort Collins Utilities; and Eric Stern, Harcourt Brown & Carey
Overview of strides being made in Colorado and nationwide towards developing a well-rounded portfolio of energy financing products capable of addressing varying consumer needs at varying transaction points. Learn how utilities and government are using their already existing services to drive demand for these financing products and increase their effectiveness.  

4:00pm- 4:30pm

Vehicle Program Strategies
Gretchen Stanford, Loveland Water and Power; John Phelan, Fort Collins Utilities; Ben Prochazka, Drive Electric Northern Colorado; Michael Wilbur, Electric Drive Transportation Association
Learn about community-wide initiatives designed to achieve widespread deployment of plug-in electric vehicles through innovative public-private partnerships and strong community participation. Learn about Latest technology such as electric pickup trucks that double as on-site generators and transit busses with 300kw/h batteries that charge in 3 hours.


4:30pm - 5:00pm

Friday Session Snapshots
Jeff Rice, City of Aspen Utilities
Overview of the informal session and site visit opportunities available on Friday in and around town


Closing Remarks with transportation options to downtown

6:00pm - 7:00pm

Networking Reception
Join us at Brunelleschi's, 205 South Mill Street in downtown Aspen, and bring your name badge for a hosted bar reception.   

Friday, October 11, 2013

7:00am - 8:30am

Breakfast Buffet in Meadows Restaurant

8:30am - 11:30am

Informal Sessions, Roundtable Discussions, and Site Visits to Energy-Related Projects that may include but not be limited to:

- switch~talk
switch~ is a fun, fast-paced event about sharing sustainable-energy ideas. The presentation concept is Pecha Kucha (concise presentation) style, where speakers have only 20 slides and five minutes to present and inspire the audience about their topics. The Rocky Mountain Chapter of the Association of Energy Association Professionals (AESP) has sponsored two successful switch~ events in Boulder, with the third scheduled for October 29. Come hear some of the past presentations, preview future presentations, or deliver your own if you are so inspired.

12 noon