14th Rocky Mountain Utility Exchange, Sept. 29 - Oct. 2, 2020 in Aspen, Colorado

14th Rocky Mountain Utility Exchange Agenda

Looking for presentations from the 13th Exchange? Visit the Archive.

14th Rocky Mountain Utility Exchange Sponsors

Topic Key

Customer Engagement Session Customer Engagement Energy Efficiency Session Energy Efficiency Flexible Load Management Session Flexible Load Management (Demand Response / Distributed Energy Resources)
Load Growth Session Load Growth Management Strategies Session Management Strategies (Climate Goals / Business Models) Renewable Generation Session Renewable Generation

10:15 am – 12:15 pm | Energy Efficiency Program Design and Portfolio Development

Developing a Long-term Customer Engagement Mindset
Identifying C&I customers with energy savings potential is essential for any utility. But, selecting the right C&I customer with potential is even more important. Selecting these customers requires a different approach than traditional portfolios. This is not only a change from mass to individual marketing; it also requires a new mindset. The traditional transactional approach of rebates required only a mindset of "what". What is the Equipment? What is the Efficiency? What is the Cost? What date did they install it? The relationship oriented programs need a mindset of who, why, and how, before asking" what". Questions like, who are the decision makers? Why is this customer interested? How do we best influence their company? And finally, what are they passionate about? Xcel Energy will discuss not only its efforts to change how it qualifies and engages customers, but how far they have yet to go.

Mike Stanek, Xcel Energy Mike Stanek
Xcel Energy
Steve Warkentin, Xcel Energy Steve Warkentin
Xcel Energy

Simple Residential Solutions
Simple Residential Solutions is a fresh approach for enhancing our residential customers’ experience when it comes to making energy saving home improvements. The traditional holistic program has evolved into a complete end-to end-service where the customer has a package of options to choose from for their energy efficiency needs instead of individual products. This includes advice and analysis of the available equipment options, financing, assistance with choosing qualified contractors, and enrollment in Demand Management, green programs and/or warranty services Comprehensive HVAC combines a variety of existing programs related to space heating and cooling. Customers will be presented with a single, comprehensive package that also offers beneficial electrification measures to assist customers with carbon reduction goals, without negatively impacting their bills. Incorporating enhancements from Simple Residential Solutions are likely future offerings. “DSM 2.0” will have an impact on all programs which may make the transformation from status quo to meeting our strategic priorities a little easier. Challenges remain; electric heat pump water heaters have beneficial electrification value, but market transformation is a challenge. Please come share your ideas and knowledge.

Kristin May, Xcel Energy Kristin May
Xcel Energy
Josh Martin, Xcel Energy Josh Martin
Xcel Energy
Energy Efficiency Session
12:15 – 12:45 pm | Lunch on your own

12:45 – 2:45 pm | New Approaches to Utility Business Models

Ron Horstman, Western Area Power Administration Co-Chair Ron Horstman
Western Area Power Administration

Behavioral Program Marketing (P4P Model): An Innovative and Cost-Effective Program Approach
Learn from the experience of running a P4P (pay for performance) program design for the PG&E Home Energy Rewards Program end-to-end using a digital marketing approach. We will present the assumptions made and real-world challenges that presented themselves during implementation and how we solved for them using the techstack and customer data at hand. We will discuss how the solutions formulated are scalable and sustainable within the program and across other programs. Our mixed messaging technique aided in breaking the silos of information by stream lining a singular message externally to our customers and internally for our digital and creative teams. We built and refined a data driven customer journey that initially guided and later enhanced iteration of the program design and marketing approach.

Aini Haider, Franklin Energy Aini Haider
Franklin Energy
Megan Nyquist, Franklin Energy Megan Nyquist
Franklin Energy

How the Pacific Northwest Aligned Organizational Adaptations for Changing Technologies
Smart meters, grid stabilization, load management and other demands facing the industry necessitate change throughout the organization. From field services to technical roll outs, customer communication to organizational planning, consulting firm Propeller sheds light on impactful tools and frameworks successful in guiding a Pacific Northwest organization through meaningful change.

Jeff Foley, Propeller Jeff Foley

Question and Answer / Discussion with Audience

Management Strategies Session
2:45 – 3:00 pm | Break

3:00 – 5:00 pm | Transportation Electrification Workshop

Colorado Electric Vehicle Plan
The State of Colorado released the first Colorado Electric Vehicle Plan in 2018 and anticipates releasing a new version in early 2020 with the goal of 940,000 EVs on the road by 2030 remaining a primary focus of the plan. This session will cover what was accomplished in the first plan, provide an overview of the new plan with a focus on the role of utilities, and deep dive into topics and challenges utilities continue to face in transportation electrification. The workshop will also cover the results of the Colorado Energy Office's market research conducted by E Source to develop Colorado's Electric Vehicle Public Awareness strategy and the role utilities can take to implement this strategy.

Christian Williss, Colorado Energy Office Christian Williss
Colorado Energy Office
Zach Owens, Colorado Energy Office Zach Owens
Colorado Energy Office

Electric Vehicle Grid Integration Research
An overview of NREL's EV Grid integration research projects for the light-duty vehicle space under our RECHARGE project which is looking at smart charge management for EVs at Scale in two metropolitan regions (Minneapolis and Atlanta) and extreme fast charging (xFC) integration under the DirectXFC project which is looking at site and regional control approaches to mitigate xFC charging impacts to the grid.

Andrew Meintz, National Renewable Energy Lab Andrew Meintz
National Renewable Energy Lab

Transit and Commercial Vehicle Electrification
The Colorado Energy Office (CEO) conducted a utility survey in early 2020 and many utilities indicated they are interested in learning more about electrification of transit and large commercial fleets like FedEx, Amazon, and UPS, as well as the associated CO2 reduction benefits this could bring. CEO has invited NREL to present on Commercial Vehicles and Extreme Fast Charging research needs and the implications for utilities relating to issues such as siting, interconnection, onsite energy technologies and coordinating with fleet logistics and operations.

Christian Williss, Colorado Energy Office Christian Williss
Director, Colorado Energy Office
Zach Owens, Colorado Energy Office Zach Owens
Colorado Energy Office
Kenneth Kelly, National Renewable Energy Lab Kenneth Kelly
National Renewable Energy Lab

When Customers and Utilities Win: Combining Time-of-Use rates with Managed EV Charging Mechanisms
In the coming years, utilities will face rising peak loads associated with increased electric vehicle charging. One way of managing this growth is through time-of-use (TOU) rate structures that reflect hours of peak load (or decreasing renewable generation) through increased electricity rates, encouraging EV owners to charge at optimal generation times. Given that it is easiest to plug in right when returning home (while on-peak rates are still in effect), EV owners must take an active role in their charging patterns to realize benefits. Assisting EV owners in navigating these rate structures is imperative to maintaining trust and reducing inconvenience, and one pathway for this assistance is to manage EV charging for them. This presentation explores the motivations, customer expectations, and new technologies for managed charging. We provide a telematics-based example within a TOU rate structure, coupled with customer feedback, to create a winning combination for both utilities and customers.

Jon Koliner, Rolling Energy Resources Jon Koliner
Rolling Energy Resources
Load Growth Session
7:30 - 9:00 am | Breakfast on your own
8:30 - 9:00 am | First Timer Orientation
Ron Horstman, Western Area Power Administration Co-Chair Ron Horstman
Western Area Power Administration
Joy Manning, High West Energy Co-Chair Joy Manning
High West Energy

9:00 – 9:15 am | Welcoming Remarks by Roundtable Co-Chairs

Bryce Brady, Platte River Power Authority Bryce Brady
Platte River Power Authority
Ann Kirkpatrick, Xcel Energy Ann Kirkpatrick
Xcel Energy

9:15 – 10:15 am | Roundtable Discussion Among Utilities
Brief introduction by a designated representative from each participating utility with insight on how innovation and collaboration are impacting the utility-customer experience within their organization.

10:15 - 10:30 am | Break hosted by

10:30 am – 12:00 pm | Roundtable Discussion with Utility Allies
Brief introduction by a designated representative from each participating utility ally with an example of how their organizations are using innovation and collaboration to change how they relate to utilities.

12:00 - 2:00 pm | Lunch on your own

General Session 1 Chair

Christmas Wharton, Grand Valley Power Chair Christmas Wharton
Grand Valley Power

2:00 – 2:30 pm | Keynote: The National Potential for Load Flexibility
A recent study by The Brattle Group at www.brattle.com/news-and-knowledge/publications/the-national-potential-for-load-flexibility-value-and-market-potential-through-2030 concluded that there is 200 GW of cost-effective load flexibility potential in the US, which could be worth more than $15 billion per year by 2030. This presentation will summarize the key findings of that study. The presentation begins with a description of the current national DR portfolio, and then describes the factors that could cause that that resource to grow from 59 GW currently to 200 GW by 2030. The discussion addresses the important role of load flexibility in decarbonization initiatives by integrating renewables and mitigating the rising costs of grid modernization and electrification.

Ryan Hledik, The Brattle Group Ryan Hledik
The Brattle Group
Sam Whelan, Holy Cross Energy Sam Whelan
Holy Cross Energy
Flexible Load Management Session Renewable Generation Session Management Strategies Session

2:30 – 3:00 pm | Energy, Demand and Dollars — One Year into Time of Day Pricing for all Residential Customers
Fort Collins Utilities established a universal residential Time-of-Day (TOD) residential electric rate structure in October 2018. This session will share detailed analysis and results from the first 12 months of the rate implementation for over 60,000 customers. The analysis compares changes in electricity use, peak demands and bill impacts for the entire residential class as well as specific segments for all-electric homes, homes with solar and income qualified customers. In addition, the session will cover lessons learned for customer communications and two approaches for weather normalization, with one being a new method based on hourly matching from pre- and post-intervention periods.

John Phelan, Fort Collins Utilities John Phelan
Fort Collins Utilities
Customer Engagement Session Flexible Load Management Session Management Strategies Session
3:00 - 3:30 pm | Break hosted by
CAMUS Energy

General Session 2 Co-Chairs

Sam Whelan, Holy Cross Energy Co-Chair Sam Whelan
Holy Cross Energy
Ron Horstman, Western Area Power Administration Co-Chair Ron Horstman
Western Area Power Administration

3:30 – 4:00 pm | Driving Customer Engagement and Adaptation with TOU Pricing
Shifting customer behavior is critical to decarbonizing the electric grid, and flexible rate structures are one way to drive behavior change. However, these rates are not effective unless customers are engaged and willing to change their behavior. Xcel Energy has developed a new portfolio of products and services designed to engage customers and help them adapt to TOU rates. These offerings include both energy efficiency and load management measures to effectively reduce and shift demand. The Company is leveraging data science to tailor specific messaging to different customer segments to effectively drive engagement. And by providing an array of products and services, the Company can effectively present each customer segment with a particular offer that meets their specific needs. By focusing on customer pain points and offering a complete customer journey, these offerings should effectively drive behavior change and successful adaptation to the flexible rate structure.

Rob O'Connell, Xcel Energy Rob O'Connell
Xcel Energy
Nikki Caicedo, Xcel Energy Nikki Caicedo
Xcel Energy
Customer Engagement Session Flexible Load Management Session Management Strategies Session

4:00 – 4:30 pm | From High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive
Decades of customer response at our coop was built around High Bill "Complaints," leading to energy engagement programming that was 100% reactive, somewhat negative in tone, unorganized, inconsistent and not well understood. Our Energy Solutions team redressed this legacy program with a shield and a cape: Introducing Energy Hero! A proactive, nimble, responsive customer service product, based on each member's needs around energy education. This program became a first step, rather than a last step to providing energy education, and even moved the needle on our company culture around energy awareness. After many lessons learned, now we proactively help our members understand smart energy use and how to control their costs. Because we can all be an Energy Hero and Fight Energy Waste!

Megan Moore-Kemp, Yampa Valley Electric Association Megan Moore-Kemp
Yampa Valley Electric Association
Mike Beyer, Yampa Valley Electric Association Mike Beyer
Yampa Valley Electric Association
Customer Engagement Session Energy Efficiency Session Management Strategies Session

4:30 – 5:00 pm | Sponsor Showcase Lightning Round
Lightning-fast round of introductions to companies that offer leading-edge technology and service innovations. Emphasis will be on field applications and utility case studies. Collect the Secret Words from all Sponsor Showcase presentations and at least 3 Poster presentations to enter the sponsor showcase drawing. Entries close at 8:00 am Friday, so even if you aren't able to join the session you can listen later to complete your entry form. The drawing will be held during the Friday morning session, but you need not be present to win.


AM Conservation Group CAMUS Energy EFI Nexant
AM Conservation Group CAMUS Energy Energy Federation Inc. Nexant
Tracy Mosher, City of Loveland Tracy Mosher
Aspen Meadows Resort

5:00 - 6:00 pm | Poster Presentations & Virtual Networking Reception

Aspen Meadows Update

Sponsor Chat Rooms
Some of our sponsors invite you to visit their chat room for informal discussions and networking.

Grayson Bauer, Aspen Center for Environmental Studies (ACES) Grayson Bauer
Aspen Center for Environmental Studies (ACES)
Aspen Center for Environmental Studies (ACES) Allie Hager
Hallam Lake ACES with Great-Horned Owl

Rescue Animal Introduction
Opportunity to virtually meet and learn about a few of the animals recently rescued (yes, there will be an Owl and frozen mouse interaction you might want to miss). Aspen Center for Environmental Studies (ACES) is a nonprofit environmental science education organization with programs focused on ecological literacy, regenerative agriculture, forest and ecosystem health, land restoration, and environmental leadership. You may donate to ACES at www.aspennature.org/donate-aces-today.

Tracey Hewson, City of Loveland Chair Tracey Hewson
City of Loveland

Poster Presentations
Each presenter has pre-recorded a 5-minute explanation of their “poster” with the opportunity to email your questions directly to them to keep the conversation going. Collect a secret word from at least 3 of the poster presenters and all Sponsor Showcase presenters, enter our special drawing by midnight on Thursday, and find out during the Friday morning if you won one of five $100 gift certificates that will be awarded.

A Detailed Look at Empire Electric's Successful Air-Source Heat Pump Program
Peter Rusin, Tri-State Generation and Transmission Association, Inc.
At the 2019 RMUEE attendees learned about a low temperature heat pump pilot and the technology being a great option for utilities. One Tri-State member, Empire Electric Association, located in southwestern Colorado has seen exponential growth in heat pump installations over the last year. Learn what has been driving the dramatic uptick in installations, the types of installations being completed, if the program has delivered on load growth, and how the air source heat pump program continuous to be refined.
Energy Efficiency Session

Distribution Connected Demand Response
Justin Fletcher, PowerSecure
This presentation will look at the benefits of Tier 4 Final distribution connected generation systems. We will look at how these systems can improve resiliency to Cooperatives and their members while also helping to achieve greenhouse gas emission goals. We will also explore at how the technology integration can combat natural disaster and demand constraints.
Flexible Load Management Session

From Cell Towers to Data Centers, Energy Efficiency is Taking the Communications Sector by Storm
Adam Dubicki, TDS, Inc. with Steven Hiersche, Franklin Energy
mandatory deployment of IOT technology and faster speeds across industry sectors has intensified the need for fiscally effective and sustainable energy efficiency improvements in the telecommunications and broadband industries. Minimal growth of utility demand footprint, leveraged against exponentially expanding infrastructure and connections, has driven the necessity for energy efficiency and system optimization in order to reduce operational "drag" on the business. Through presented examples of ComEd, Consumers Energy, and Focus on Energy utility programs and specific measures featuring technology-based improvements involving network infrastructure, power system optimization, HVAC operational enhancements, and Building Management integration, this presentation will educate the audience on the various solutions being implemented, associated savings obtained, and ways to motivate these technology deployment initiatives. The combined efforts of TDS Communications, Franklin Energy, and the identified utility programs are supporting the increasing demand for these technologies including 5G, IOT, and expanding broadband by deploying these solutions.
Energy Efficiency Session

Pre-provisioned Direct-ship Smart Devices for Demand Response Enrollment
Corrine Villim, Evergy with Lisa Yops, CLEAResult
This presentation shows an Evergy and CLEAResult approach to reduce customer participation barriers in Evergy's residential Demand Response (DR) program. Our goal was to simplify the customer journey and increase DR-program enrollment conversion rates, which, in turn would increase Evergy's total available DR resource. We developed an inexpensive and easy-to-use direct-ship, pre-enrollment offer that lets customers forgo unnecessary cash payments and avoid a confusing enrollment process. We will discuss the three-year evolution of our digital platform, the challenges we faced along the way, and share how we overcame them. The result is a win-win for Evergy and its customers.
Customer Engagement Session Flexible Load Management Session

How to Use Data Analytics to Engage Diverse Program Participants
Dawn Thorpe, Skill Demand with Jasmine Johnson, Sparrow Energy Services
Data Analytics identifies characteristics, habits and demographics of client populations that can be used to develop engagement strategies that resonate with diverse customers. In addition Data Analytics will identify the measures based on the findings that will provide the optimal savings opportunities.
Customer Engagement SessionEnergy Efficiency Session

How AI Optimizes Utility Operations While Personalizing the Energy Experience for Customers
Colin Gibbs, Bidgely
Artificial Intelligence (AI) is exponentially changing the way companies interact with customers. Fortunately, utilities already possess the means to their salvation - mountains of customer data. But utilities today understandably struggle to manage, analyze and leverage data to its fullest. This presentation will reveal the cutting-edge AI techniques being applied at gas and electric utilities today to ensure they are not missing out on major opportunities to strengthen customer relationships, realize new revenue opportunities, and modernize grid operations. It will highlight how deeper customer insights offer benefits across the utility, and how leading utilities are improving DSM program planning, targeting and M&V by identifying customers with specific appliance energy savings potential. Also featured will be an in-depth case study of how Rocky Mountain Power customers achieved 41GWhs of energy savings at 25% less cost than traditional DSM programs in less than one year after introducing their AI reporting solution.
Customer Engagement Session Energy Efficiency Session

The Fruits and Nuts of Residential Demand Response Potential
Michael Colby, Xcel Energy with Eric Van Orden, Copper Labs
Demand response has been used for managing the electric system for more than two decades. Over that time, the technologies and target customers have evolved, as the operational benefits have too. In the early years, much of the low-hanging fruit was captured from manual control of commercial and industrial energy use. Then, smart t-stats were the next low hanging fruit and one opportunity for residential demand response with two way communications. With increasing clean energy goals and the expectation more volatile weather and nature events, a more holistic approach to demand response seems inevitable. One more holistic approach to residential demand response is simple installation of whole home monitoring with real time information, geographic charting, and targeted customer notifications for drive-by and smart meters. Can we crack the nut to get to that next level of residential load management beyond air conditioning?
Customer Engagement Session Flexible Load Management Session

7:30 - 9:00 am | Breakfast on your own

General Session 3 Co-Chairs

Alan Stoinski, Black Hills Energy Co-Chair Alan Stoinski
Black Hills Energy
Joy Manning, High West Energy Co-Chair Joy Manning
High West Energy

9:00 – 9:30 am | Leading the Clean Energy Transition While Enhancing the Customer Experience and Keeping Bills Low
What will "DSM 2.0" look like in your organization? Learn how Xcel Energy is planning to meet the challenges of ever-higher goals but shrinking incremental energy savings, budgets, and net benefits. We have a plan!

Mark Schoenheider, Xcel Energy Mark Schoenheider
Xcel Energy
Energy Efficiency Session

9:30 – 10:00 am | Income Qualified Rate and Resulting Customer Engagement and Usage
Fort Collins' continued equity and inclusion efforts has led to the development of an income qualified customer billing rate, providing a segment of our community a discount as a percentage on their monthly utility bills. Assistance in relieving the financial burden of energy bills can be critical for these customers, but there has been lack of awareness of the opportunities available to them to save money and energy. After the customers were enrolled in the new rate, they were provided with tailored efficiency program messaging, new educational materials, and prompts on other efficiency strategies. This presentation will illustrate the resulting residential customer engagement, detail the results of a third-party electric billing analysis and provide additional insights on the implementation of this new engagement strategy.

Brian Tholl, Fort Collins Utilities Brian Tholl
Fort Collins Utilities
Customer Engagement Session Management Strategies Session

10:00 – 10:30 am | Charging for Demand: A Case Study
This year La Plata Electric Association has added a demand charge to all rates including residential. The rate design, roll out and its behavioral impact on a variety of our members will be used as a case study to explore the obstacles and opportunities presented. We will cover the effective methods and pitfalls we encountered while imparting an understanding of what this nontraditional form of billing means for customers.

Dominic May, La Plata Electric Association Dominic May
La Plata Electric Association
Customer Engagement Session Management Strategies Session
10:30 - 11:00 am | Break

General Session 4 Co-Chairs

Trina Zagar-Brown, White River Electric Association Co-Chair Trina Zagar-Brown
White River Electric Association
Brian Tholl, Fort Collins Utilities Co-Chair Brian Tholl
Fort Collins Utilities

11:00 am – 12:00 pm | Enhancing the Customer Experience Through Retail-Utility Partnership
Connecting with customers where and when they shop for home improvements provides new ways to enhance the customer experience and program participation. The Home Depot works with over 100 utilities. Hear what is best in class from their perspective, and from Xcel Energy, what lessons one utility has learned about successful implementation, analytics and marketing tactics.

Ann Kirkpatrick, Xcel Energy Ann Kirkpatrick
Xcel Energy
Arthur Christianson, Home Depot Arthur Christianson
Home Depot
Customer Engagement Session Energy Efficiency Session
12:00 - 1:30 pm | Lunch on your own
Breakout Sessions
Track A
Electric Transportation

Dominic May, La Plata Electric Association Co-Chair Dominic May
La Plata Electric Association
Alantha Garrison, Gunnison County Electric Association Co-Chair Alantha Garrison
Gunnison County Electric Association
Customer Engagement Session Load Growth Session
Track B
Commercial Customers

Chuck Finleon, Longmont Power & Communications Co-Chair Chuck Finleon
Longmont Power & Communications
Gabe Caunt, Colorado Springs Utilities Co-Chair Gabe Caunt
Colorado Springs Utilities
Customer Engagement Session Energy Efficiency Session

1:30 – 2:00 pm | Electric Vehicle Rates, Rewards, and Rebates — A Review of What Is Working and What Is Not
EV drivers can charge in multiple locations - at home, at work, and at public level II and DC fast chargers. How are the rates and pricing structures determined for these various locations? The Colorado Energy Office will discuss the EV rate philosophy it sets with its chargers with a particular focus on recent DCFC that have come online. FleetCarma will then use data from other jurisdictions that support these rate philosophies and show how price signals and financial incentives can be effective to shape and shift load to more desirable times. The presentation will showcase how growing electric vehicle adoption continues to provide utilities with an opportunity to use these mechanisms to avoid or reduce capacity costs and coincide demand with cleaner and cheaper renewable generation.

Zach Owens, Colorado Energy Office Zach Owens
Colorado Energy Office
Eric Mallia, FleetCarma – a division of Geotab Eric Mallia
FleetCarma – a division of Geotab

1:30 – 2:00 pm | Effective Evaluation of Efficient and Flexible Building Technologies for Utilities
Through a collaborative research project, NREL is leveraging its unique technical expertise in physics-based modeling, technology assessment and advanced analytics to assist ComEd’s emerging technology program to pave the path for expansion of its portfolio of energy efficiency offerings. The project focuses on identifying innovative technologies with significant annual energy reduction potential. Six technologies under HVAC, refrigeration and motor end-uses were selected for evaluation. The U.S. Department of Energy has provided significant resources to assist in assessment of energy efficient technologies and is collaborating with this project to ascertain the load flexibility aspects for refrigeration exemplifying how best to leverage private and government funds. This presentation will unveil results obtained from the assessments of selected energy efficient technologies. Additionally, the project showcases how leveraging resources and capabilities across organizations could quickly and efficiently determine potential savings in electric demand, energy, and load flexibility impacts of new technologies.

Grant Wheeler, National Renewable Energy Laboratory Grant Wheeler
National Renewable Energy Laboratory
Stephanie Johnson, U.S. Department of Energy Stephanie Johnson
U.S. Department of Energy

2:00 – 2:30 pm | Electrifying Transportation in Colorado: Moving Ahead for a Better State of Charge
The electrification of the transportation sector is one of the fastest growing topics for the utility industry right now. Xcel Energy, throughout its territory, is leading the way in developing programs for customers in all sectors, to electrify their fleets, communities and corridors. This presentation will be a deep dive into what the utility offers, why and how it is delivering for its customers. Attendees will learn from actual projects and implementers of the programs.

Stacey Simms, Xcel Energy Stacey Simms
Xcel Energy
Alisa Sobczak, Xcel Energy Alisa Sobczak
Xcel Energy

2:00 – 2:30 pm | Energy Management for Large Commercial Customers: Simplify the Journey and Get Participation
Large commercial customers usually have large potential energy savings, but only if they participate. With low participation rates from large commercial customers, it was time for a program shift. Informal polling found that customers in this segment were unaware of program offerings, confused by program processes, or simply did not have the bandwidth to participate. Continuing with the Efficiency Works spirit of customer journey simplification, the energy management program was created. This program offers an energy manager to large commercial customers by invitation only, to be their one stop shop for energy efficiency support. The energy manager will guide them through the programs that fit their needs while helping them plan and budget for future energy efficiency projects. Building these relationships and simplifying our programs down to dealing with one person who is dedicated to their specific energy efficiency goals has resulted in great projects from previously unengaged customers.

Alaina Hawley, Platte River Power Authority Alaina Hawley
Platte River Power Authority

2:30 – 3:00 pm | Driving the Experience Electric Road Show
Clean Energy Economy for the Region (CLEER), in partnership with the Colorado Energy Office's ReCharge Colorado program, collaborated with three electric cooperatives and multiple sponsors, to work towards advancing the adoption of electric vehicles (EVs) across a 10 county region this past summer. We'll take you on the roadmap on a multi-year program that enlisted manufacturer discounts and ride and drive events across Colorado, while supporting beneficial electrification, reducing emissions and supporting Colorado energy jobs.

Christmas Wharton, Grand Valley Power Christmas Wharton
Grand Valley Power
Alantha Garrison, Gunnison County Electric Alantha Garrison
Gunnison County Electric
Jenna Weatherred, Holy Cross Energy Jenna Weatherred
Holy Cross Energy
Stefan Johnson, CLEER Stefan Johnson

2:30 – 3:00 pm | Water Irrigators — Developing a Load Response and Retention Strategy for Key Accounts
Utility account profiles vary from region to region, but developing programs and solutions for key accounts is part of the daily work at every utility. For some rural electric cooperatives, water irrigators are an important customer segmentation for load retention. Tri-State member systems had brought concerns of fuel switching from irrigators which spurred Tri-State into action. A member system and Tri-State will highlight how they worked together to utilize key account principals and developed an irrigation calculator to better educate irrigators with an end goal to retain load and reduce irrigator utility costs. Additionally, member systems have developed multiple price signals to reduce coincident peak demand and benefit all member owners. The presentation will provide a background on the load shedding program and how the demand response and irrigation calculator work together and provide a solution to this key account.

Joy Manning, High West Energy Joy Manning
High West Energy
Sander Blackburn, Tri-State Generation and Transmission Sander Blackburn
Tri-State Generation and Transmission Association, Inc.
3:00 - 3:30 pm | Break
Track C
Clean Energy and Renewables

Milton Geiger, Poudre Valley REA Co-Chair Milton Geiger
Poudre Valley REA
Megan Moor-Kemp, Yampa Valley Electric Association Co-Chair Megan Moor-Kemp
Yampa Valley Electric Association
Management Strategies Session Renewable Generation Session
Track D
Commercial Customers

Ann Kirkpatrick, Xcel Energy Chair Ann Kirkpatrick
Xcel Energy
Customer Engagement Session Energy Efficiency Session

3:30 – 4:00 pm | Setting and Meeting GHG Emissions Reduction Goals: Tools and Best Practices for Utilities
Stakeholders are increasingly asking electric utility managers to be leaders in the fight against climate change. They are receiving requests to set Greenhouse Gas (GHG) emissions reduction goals and share their strategies and results as they move toward decarbonization. These challenging requests aren't for the faint of heart! They call for:

  • evaluating technical, business, and political drivers that differ by utility and location;
  • setting aggressive targets that are firmly based in technical and economic reality;,
  • evaluating a synergistic mix of load management, efficiency, and renewable energy strategies; and
  • considering unique programs and partnerships with customers that meet symbiotic goals.

Session participants will be presented with strategies and best practices that they can leverage to develop their own customized roadmaps to carbon neutrality. They will learn about tools and approaches they can use to help explore, visualize, and evaluate alternative climate action plans that will help drive them on the path to success.

Tom Hines, Arizona Public Service Tom Hines
Arizona Public Service
Mark Wilhelm, Tierra Resource Consultants Mark Wilhelm
Tierra Resource Consultants
Max Henrion, Lumina Decision Systems Max Henrion
Lumina Decision Systems

3:30 – 4:00 pm | How Business New Construction is Leading the Clean Energy Transition
Learn how the Business New Construction programs have shaped customer mindsets about saving energy at the correct time. Influencing Energy Modeling Consultants to provide energy saving strategies that align with our long term decarbonization goals. How New Construction Programs enable for easier code adoptions because projects are achieving above the mandated energy codes.

Aaron Esselink, Xcel Energy Aaron Esselink
Xcel Energy

4:00 – 4:30 pm | Renewable Energy Programs: Something for Everyone
Renewable energy programs are on the rise. Utilities across North America are exploring what programs are best suited to engage their customers from the residential (market and low income) to commercial. This presentation will highlight common themes identified by a utility in California as well as in the upper Midwest ranging from customer motivations to purchase and participate in renewable energy programs, willingness to pay for renewable energy, and preferred program elements.

Allie Marshall, Cadmus Allie Marshall

4:00 – 4:30 pm | Leveraging Technology to Improve Customer Experience in SRP's Small Business Program
Small businesses represent a large portion of a utility's customers, yet it can be difficult to drive participation in rebate programs. Small business owners often don't have the time to investigate available rebates, let alone research, understand, and decide upon actions to reduce energy consumption. This session will present a case study for SRP's Small Business program — a program that is offered to small businesses whose annual energy usage is about 145,000 kWh per year. Presenters will tell how the program was expanded from a lighting-only program to include HVAC rebates, and how incentive structures were designed to encourage bundling. It will also describe how Nexant's iEnergy software solutions were used to automate and simplify the customer engagement process--from lead gathering, to assessment, to enrollment and reporting — resulting in a streamlined participation process with fewer visits to the customer and higher satisfaction among both customers and participating trade allies.

Michael Green, Salt River Project Michael Green
Salt River Project
Jim Giordano, Nexant Jim Giordano
Nathan Meissner, Nexant Nathan Meissner

4:30 – 5:00 pm | Greenhouse Gas and Clean Energy Plan Reporting
Holy Cross Energy customers expect transparency. Strong, reliable greenhouse gas emissions inventories are essential for evaluating mitigation strategies and programs, assessing the effectiveness and attainment of policies and measures, and making long-term, ambitious emission reduction commitments. in 2018, Holy Cross Energy completed their first Greenhouse Gas Inventory. This session will help other utilities understand the importance of a greenhouse gas inventory, as well as how it interacts with the Senate Bill 13-252 (Renewable Energy Standard) and House Bill 19-1261 (Clean Energy Plan).

Lisa Reed, Holy Cross Energy Lisa Reed
Holy Cross Energy
Hillary Dobos, Lotus Engineering and Sustainability Hillary Dobos
Lotus Engineering and Sustainability

4:30 – 5:00 pm | FIT in 5 years!
Fort Collins' Feed-In-Tariff (FIT) program was originally launched in 2014-2015 and interconnected 14 solar projects on the local distribution grid. After five years, the 1st Round (~3.7 MW) PV production trends are netting ~90% expected output. Recent 2nd Round projects solicited under altered terms (including competitive bid price) added a single 1 MW project EOY2019. What are the financial and operational trends telling us? Although it is difficult to estimate the Value-of-Solar in a future market environment, the latest FIT 20 yr, non-escalating Power Purchase Agreement (PPA) is comparable to retail residential net metering costs when Net Present Value (NPV) is analyzed. So what does the Utility need to address in order to deploy more commercial-scale solar generation, including net-metered Commercial and Industrisl (C&I)? Developers have revealed many of their challenges including C&I rate design and specific permitting requirements. Find out how Fort Collins Utility is applying FIT 'lessons learned' to pursue its 2030 goal for 100% Carbon-free electricity.

Rhonda Gatzke, Fort Collins Utilities Rhonda Gatzke
Fort Collins Utilities
7:30 - 9:00 am | Breakfast on your own

Closing General Session Co-Facilitators

Ed Thomas, UtilityExchange.org Co-Facilitator Ed Thomas
Tiger Adolf, UtilityExchange.org Co-Facilitator Tiger Adolf

9:00 – 9:30 am | Adoption and Trends of Energy Devices
The Internet of Things is driving radical change in the energy industry as consumers adopt smart devices and smart energy solutions. This presentation provides trends, consumer data, and industry insights on smart energy products, including current adoption, purchase intentions, and preferences for smart thermostats and other energy-saving devices.

Patrice Samuels, Parks Associates Patrice Samuels
Parks Associates
Customer Engagement Session Energy Efficiency Session

9:30 – 11:00 am | What are Your Key Takeaways?
Join in this interactive, fun, and fast-paced conversation about the "ah's" and "oh-oh's" you gleaned from all of the presentations, posters, and networking conversations this week. Now is your time to find out what you missed when you weren't in the room where it happened. Companions who have been sharing meals with us are welcome to sit in for this session.

11:00 am | Sponsor Showcase Drawing and Adjourn