FAQs for Rocky Mountain Utility Exchange Conference Attendees

Who typically attends the Exchange?

The Exchange attracts about 100-150 staff from utilities, government agencies, and energy services solution providers serving Colorado and neighboring states who are responsible for developing and implementing customer programs related to energy/water efficiency, renewable energy, flexible load management, and customer service. 

Look Who's Connecting for the 14th


How does the Exchange plan the agenda and choose presenters?

Utility Advisory Committee members meet online throughout the year to plan the agenda and recruit presenters. If you have a story to share, preferably about a utility or government-sponsored program, research project or field application, consider submitting it for the Call for Presenters usually conducted in February-March time-frame. An invitation is sent each year to the Exchange’s email list. To join the Exchange’s email list, join Utility Exchange.

Sponsor Frequently Asked Questions
Presenter Frequently Asked Questions

What does my registration fee include?

Registration for everyone includes access to all workshops, sessions and other content/recordings.  We provide a portal page that is in included in your Confirmation and Welcome email for easy entry into all Exchange sessions.  We use a combination of GoToMeeting and GoToWebinar for the event.  For the best experience, we recommend joining the Exchange through the desktop application using a headset so you can be unmuted to join the conversation.  Webcams will be encouraged so we can have good conversations.  

Download the free GoToMeeting app (desktop and mobile available): https://support.goto.com/meeting/help/download-now-g2m010002.  

If you have never used GoToMeeting or GoToWebinar, there FAQs and Tutorials to help you set up and prepare at https://support.goto.com/webinar/help/join-help-and-faqs-g2w060007

Learn about the New GoToMeeting controls sharing your webcam and managing your view of other webcams at https://support.goto.com/meeting/help/the-new-gotomeeting


Is there a discount for multiple attendees from the same organization?

Yes, sponsorships offer the opportunity for “bulk rate” discounts for bringing multiple attendees from the same organization bundled with added benefits such as special recognition. Please see who else is sponsoring on the Sponsor page.


How do I request a W-9 or other special forms for my accounting department?

You can download a W-9 for UtilityExchange.org at click here. If you need special grant or vendor forms completed, please send them to [email protected].


How do I pay invoices or get a copy of my receipt?

Invoices and receipts are sent automatically. If you did not receive it, check your spam, and have your IT team whitelist [email protected] to ensure you receive UtilityExchange communications and notifications (such as password resets, registration confirmations, invoices, and receipts). You can also always find your invoices in your profile, either to pay or print a receipt:

  1. Sign in at www.utilityexchange.org
  2. Select "Member Home Page" in the sign in box (just above the log out button)
  3. Click on "My Profile" tab that now appears below "Hello" tag
  4. You'll see another "My Profile" tab, hover over that to find "Invoices", and you can go from there.

What is the cancellation policy?

Cancellation and Refund Policy. We understand your organization's travel plans may be in flux due to current industry challenges. Please know that our policy is to allow any attendee to cancel registration with full refund and no penalty fees if you notify us by Friday, Sept. 25 (i.e. the business day before the conference starts), and any sponsor may cancel their registration by Friday, Aug. 28.


May I get a scholarship to attend the Rocky Mountain Utility Exchange?

The Utility Advisory Committee may award a limited number of event scholarships to individuals who are active in the energy industry but might not otherwise be able to participate due to financial constraints. Scholarships offset all or part of the event registration fee. Scholarship recipients are responsible for their own travel and sleeping accommodations. Download and complete the application (click here). Submit your completed application to Tiger Adolf at [email protected] by September 1 to be considered.