FAQs for Rocky Mountain Utility Exchange Conference Attendees

Who typically attends the Exchange?

The Exchange attracts about 100-150 staff from utilities, government agencies, and energy services solution providers serving Colorado and neighboring states who are responsible for developing and implementing customer programs related to energy/water efficiency, renewable energy, flexible load management, and customer service. 

Look Who's Coming to the 15th Exchange

How does the Exchange plan the agenda and choose presenters?

Utility Advisory Committee members meet online throughout the year to plan the agenda and recruit presenters. If you have a story to share, preferably about a utility or government-sponsored program, research project or field application, consider submitting it for the Call for Presenters usually conducted in February-March time-frame. An invitation is sent each year to the Exchange’s email list. Join the Exchange’s email list by clicking here.

Sponsor Frequently Asked Questions
Presenter Frequently Asked Questions

What does my registration fee include?

Registration for everyone includes access activities and proceedings, as well as archive content/recordings.  We provide a portal page that is included in your Confirmation and Welcome email for easy entry into all Exchange sessions.  For the best experience, we recommend joining the Exchange through the desktop application using a headset so you can be unmuted to join the conversation.  Webcams will be encouraged so we can have good conversations.  

Detailed directions will be provided in confirmation and reminder emails closer to the Exchange dates.

What technology will be used for the Exchange?

We are making the entry to the conference sessions easy by providing a single portal page provided in the confirmation reminder on September 16. That will be your gateway to every session. From there, when you want to join a session you will simply click the "Join..." button. We'll be using Microsoft Teams for this event, and you may either join via the free app if you don't already have it, or you may join through your browser. Please be sure to use the name and email address you registered for the conference with, so we know you are there. Anyone that doesn't match up with the registration list risks being removed from the meeting. 

Download Microsoft Teams app for desktop HERE or get it from the App Store or Google Play for your device.  A short tutorial is available HERE.  Your "Join" link is on the portal page mentioned above and shown in your confirmation email.  If you can't find your confirmation email, contact Sharon Dobson ([email protected] or 719.205.0071) for assistance.

If you encounter a black screen for all attendee camera videos, try this tip:  Fixing Teams black video screen.docx

Technical connection challenges or issues with Teams? During the Exchange, if you have any connection problems, contact Jeff of Arch AV at 314-779-7199 or [email protected].  

Is there a discount for multiple attendees from the same organization?

Yes, sponsorships offer the opportunity for “bulk rate” discounts for bringing multiple attendees from the same organization bundled with added benefits such as special recognition. Please see who else is sponsoring on the Sponsor page.

How do I request a W-9 or other special forms for my accounting department?

You can download a W-9 for UtilityExchange.org at click here. If you need special grant or vendor forms completed, please send them to [email protected].

How do I pay invoices or get a copy of my receipt?

Invoices and receipts are sent automatically. If you did not receive it, check your spam, and have your IT team whitelist [email protected] to ensure you receive UtilityExchange communications and notifications (such as password resets, registration confirmations, invoices, and receipts). You can also always find your invoices in your profile, either to pay or print a receipt:

  1. Sign in at www.utilityexchange.org
  2. Select "Member Home Page" in the sign in box (just above the log out button)
  3. Click on "My Profile" tab that now appears below "Hello" tag
  4. You'll see another "My Profile" tab, hover over that to find "Invoices", and you can go from there.

What is the cancellation policy?

In the virtual environment, all general sessions and main group discussions will be recorded and available on demand following the event, so there will be no cancellation or refund of registration fees.

May I get a scholarship to attend the Rocky Mountain Utility Exchange?

The Utility Advisory Committee may award a limited number of event scholarships to individuals who are active in the energy industry but might not otherwise be able to participate due to financial constraints. Scholarships offset all or part of the event registration fee. Scholarship recipients are responsible for their own travel and sleeping accommodations. Download and complete the application (click here). Submit your completed application to Tiger Adolf at [email protected] by September 1 to be considered.