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Driving Efficiency Through the Utility-Customer Experience
Tuesday, July 21, 2020, 10:30 AM - 11:30 AM MST
Category: Events

UtilityExchange.org website

Driving Efficiency Through the Utility-Customer Experience

Tuesday, July 21, 10:30 a.m. Mountain time
Utility Exchange
Click Here to Watch the Recording

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To listen directly to Utility Exchange Web Series episodes without a podcast subscription. Details at www.utilityexchange.org/utility-exchange-web-series-podcast


Learn how utilities, government agencies, and solution providers are developing and implementing programs and activities to drive efficiency through the utility-customer experience. This Snapshot Panel will offer insight on what has already been accomplished, offer an overview of planning underway with a focus on the role of utilities, and consider the issues and challenges utilities continue to face in implementing customer-centric initiatives. Each presenter will offer a snapshot of these session that they will present in greater detail at the 14th Rocky Mountain Utility Exchange this fall:

  • Enhancing the Customer Experience Through Retail Partnerships, Ann Kirkpatrick, Xcel Energy
  • Customer Journey Mapping, Katie Ryder, E Source
  • Simple Residential Solutions, Kristin May, Xcel Energy
  • From High Bill Complaint to Energy Hero: Moving Co-op Customer Experience from Reactive to Proactive, Megan Moore-Kemp and Mike Beyer, Yampa Valley Electric Association
  • Leveraging Technology to Improve Customer Experience in SRP's Small Business Program, Eamonn Urey, Salt River Project with Jim Giordano, Nexant

Snapshot Panelists

Ann KirkpatrickAnn Kirkpatrick
Xcel Energy
Katie RyderKatie Ryder
E Source
Megan Moore KempMegan Moore-Kemp
Yampa Valley Electric Association
Nathan MeissnerNathan Meissner
Nexant
Jim GiordanoJim Giordano
Nexant
Mike BeyerMike Beyer
Yampa Valley Electric Association
Kristin May, Xcel EnergyKristin May
Xcel Energy
Ed Thomas, PLMACo-moderator
Ed Thomas
UtilityExchange.org
Tiger AdolfCo-moderator
Tiger Adolf
UtilityExchange.org

This Utility Exchange Web Series edition will follow this 90-minute format:

  • Snapshot Panel
    Up to 6 presentations of up to 5 minutes each on this “hot topic” (up to 30 minutes)

  • Industry Discussion
    Questions and comments between presenters and all webinar registration (up to 30 minutes)

  • Utility Exchange
    Candid roundtable among only those webinar registrants who are with a private, public or cooperative-owner utility. All other attendees will be dismissed before this portion of the agenda begins. (up to 30 minutes)

Recordings of the Snapshot Panel and Industry Discussion will be made available to anyone at no charge via the UtilityExchange website and all podcast platforms. The utility-only portion of the agenda will not be recorded or transcribed to respect the confidentiality of the participants.

Click Here to Register for this Free Webinar

Who should attend?
This content is intended for staff representatives of energy and water utilities, government agencies, and solution providers who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency, load management/growth, distributed energy, and customer/member service operations.

Can't make this date/time?
Register anyway to automatically receive the webinar recording. Registrants may choose to participate in "real-time" via a webcall platform or listen afterward from a podcast platform.

The Utility Exchange Web Series is designed to keep utility customer program professionals connected over the next few months ahead of the 14th Rocky Mountain Utility Exchange set for Sept. 29 – Oct. 2, 2020 in Aspen, Colorado. Every fall since 2007, the Rocky Mountain Utility Exchange has facilitated an in-person-only networking and professional development conference for staff representatives of energy and water utilities and allies serving Colorado and neighboring states who are responsible for the design and delivery of customer-centric utility programs, including resource efficiency, load management/growth, distributed energy, and customer/member service operations.

14th Exchange Sponsors
Utility Exchange Web Series is produced by UtilityExchange.org